Legal
Refund Policy
We stand behind every product we sell. If something isn't right, we'll make it right — quickly and hassle-free.
Last updated: April 2025
7-Day Returns
Return any eligible item within 7 days of delivery.
Full Refunds
Get a 100% refund on eligible returns — no restocking fees.
5–7 Business Days
Refunds are processed to your original payment method within 5–7 days.
Instant for Defects
Damaged or wrong items get priority — replacement or refund within 48 hrs.
What Can Be Refunded?
Eligible for Refund
- Item received in damaged or defective condition
- Wrong product or variant delivered
- Item significantly different from the product description or images
- Item missing from the order (partial shipment)
- Order not delivered within 15 days of the expected delivery date
- Unused items returned within 7 days of delivery in original packaging
Not Eligible for Refund
- Items returned after the 7-day return window
- Used, washed, or altered products
- Items without original packaging, tags, or accessories
- Personalised, customised, or made-to-order products
- Perishable or consumable goods
- Products damaged due to misuse, negligence, or improper handling
- Items purchased during clearance or final-sale events (marked non-returnable)
- Digital downloads or services already delivered
Refund Timeline
From the moment you request a return to the moment money lands back in your account — here's exactly what happens and when.
Start a ReturnReturn Requested
Day 0Submit your request via the Returns page with your Order ID and phone number.
Request Reviewed
Day 1–2Our team reviews your request and approves or responds within 1–2 business days.
Pickup Scheduled
Day 2–3A courier is dispatched to collect the item from your address.
Item Received & Inspected
Day 4–5We inspect the returned item to confirm it meets our return conditions.
Refund Initiated
Day 5–7Refund is processed to your chosen method. Bank processing takes 2–5 additional days.
Refund Methods
Choose your preferred refund method when submitting your return request. UPI is the fastest option.
UPI Refund
To your UPI ID or UPI mobile number
Fastest option. Provide your UPI ID or UPI-linked mobile number when submitting the return.
Bank Account Refund
NEFT / IMPS to your bank account
Provide your account holder name, account number, IFSC and bank name when submitting the return.
Special Cases
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a free replacement or issue a full refund — no return pickup required in most cases.
Wrong Item Delivered
If you receive a product different from what you ordered, please contact us within 48 hours. We will arrange a free pickup and dispatch the correct item immediately, or issue a full refund including shipping charges.
Non-Delivery / Lost in Transit
If your order has not been delivered within 15 days of the expected delivery date, please contact us. We will investigate with the courier and either reship the order or issue a full refund.
Order Cancelled Before Dispatch
If you cancel an order before it is dispatched, a full refund is issued immediately. For prepaid orders, the amount is refunded to your original payment method within 5–7 business days.
Frequently Asked Questions
When will I receive my refund?
Once we receive and inspect the returned item, we initiate the refund within 1 business day. After initiation, it takes 5–7 business days for the amount to reflect in your account, depending on your bank.
What if I paid via Cash on Delivery?
COD refunds work the same way as prepaid ones — choose UPI or Bank Account Refund and enter your details while submitting the return request. Refunds are typically credited within 1–5 business days depending on the method.
Can I get a refund without returning the item?
In cases of missing items, wrong items where we ask you to keep the item, or significant product defects verified via photos, we may issue a refund or replacement without requiring a return.
What if my refund amount is incorrect?
If the refunded amount differs from what you expected, please contact us within 7 days of receiving the refund with your order number and bank statement. We will investigate and resolve it promptly.
Can I exchange instead of getting a refund?
Yes! If you prefer an exchange for a different size, colour, or product, mention this when submitting your return request. Exchanges are subject to availability. Any price difference will be collected or refunded accordingly.
Will the shipping charge be refunded?
Shipping charges are non-refundable unless the return is due to our error (wrong item, damaged product, or missing item). In those cases, the full order total including shipping is refunded.
How do I track my refund status?
You can check the status of your return and refund anytime on the Returns page using your Order ID and phone number. We also send email and SMS updates at every step.
Related Policies
Need help with a refund?
Our support team is available Monday–Saturday, 9 AM–6 PM IST. We typically respond within 2 business hours.