Legal
Privacy Policy
We respect your privacy and are committed to protecting your personal data. Here's exactly what we collect, how we use it, and your rights.
Last updated: April 2025
Contents
This Privacy Policy describes how Unique Stain ("we", "us", or "our") collects, uses, and protects information about you when you use our website at uniquestain.in and related services. By using our website or placing an order, you agree to the practices described in this policy.
Our registered business address is: 51, 1st Floor, Vinayagar Kovil Street, Arunagiri Mangalam, Thenmuthimangalam Post, Kalasapakkam Taluk, Tiruvannamalai District, Tamil Nadu, India.
Information We Collect
Information you provide directly
When you create an account, place an order, or contact us, we collect: your name, email address, mobile number, delivery address, and payment method details. We do not store full card numbers — payments are processed securely by Razorpay.
Information collected automatically
When you browse our website we automatically collect: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us understand how our site is used and improve your experience.
Information from third parties
If you sign in using Google (Firebase Authentication), we receive your name, email address, and profile photo from Google. We do not receive your Google password.
How We Use Your Information
Order fulfilment
We use your name, address, and contact details to process, ship, and deliver your orders. Your phone number is shared with our courier partners (Shiprocket) solely for delivery purposes.
Account & customer service
Your email and phone are used to send order confirmations, shipping updates, return/refund status, and to respond to your support queries.
Marketing communications
With your consent, we may send you promotional emails or SMS about new products, offers, and sales. You can unsubscribe at any time using the link in any marketing email.
Improving our services
Aggregated, anonymised usage data helps us understand what works, fix issues, and build better features. This data cannot identify you personally.
Data Security
How we protect your data
All data transmitted between your browser and our servers is encrypted using TLS (HTTPS). Passwords are never stored — we use Firebase Authentication. Payment data is handled entirely by Razorpay's PCI-DSS compliant infrastructure.
Data retention
We retain your personal data for as long as your account is active or as required to fulfil legal and tax obligations (typically 7 years for financial records). You may request deletion of your account and associated data at any time.
Data breach notification
In the unlikely event of a data breach that affects your personal information, we will notify you via email within 72 hours of becoming aware of the breach, in accordance with applicable law.
Your Rights
Access & portability
You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, machine-readable format within 30 days.
Correction
If any information we hold about you is inaccurate or incomplete, you can update it directly from your account dashboard or by contacting us.
Deletion
You may request the deletion of your account and personal data at any time. Note that we may need to retain certain transactional records for legal compliance purposes.
Opt-out of marketing
You can unsubscribe from marketing emails using the unsubscribe link in any email, or by contacting us directly. You will still receive transactional emails related to your orders.
Children's Privacy
Age restriction
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
Updates to This Policy
How we notify you
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by placing a prominent notice on our website. The 'Last updated' date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated policy.
Privacy Concerns?
If you have any questions about this policy, want to exercise your rights, or wish to report a concern, please contact us. We will respond within 2 business days.
You can also visit our Contact page to send us a message directly.